Shipping & Delivery
Is Standard Delivery free?
Yes. Standard Delivery is free on every order to destinations available at checkout, with no minimum purchase.
How long does delivery take?
Orders are normally processed in 1–3 business days. Estimated shipping times after dispatch are approximately 4–16 business days for Standard Delivery and 3–12 business days for Express Delivery. These are estimates, not guaranteed dates; your available options are shown at checkout.
Is Express Delivery available?
Yes, where offered at checkout. Express is a paid, faster shipping option; the final price is shown before you place your order.
Will I pay import duties or taxes on delivery?
No. Applicable duties, taxes and import charges are included in the checkout total. No additional import charges will be due on delivery.
How can I track my order?
We'll email your tracking details once your order has shipped. Carrier tracking may take up to 48 hours to update.
Returns & Orders
Can I return an item?
We offer a 30-day return window for eligible items from delivery. Eligibility and available refund options are detailed in our Returns & Exchanges policy. Your statutory consumer rights remain unaffected.
What if an item becomes unavailable after I order?
Our support team will contact you and can offer store credit or an alternative solution. Any applicable legal entitlement to a refund remains unaffected.
How do I get support?
Email support@reevys.com with your order number and details. We will assist you with returns, shipping and order enquiries.
What payment methods and currencies are accepted?
Available payment methods and the currency charged are shown at checkout for your location.