FAQs
Frequently Asked Questions
Orders & Payments
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay.
Can I change or cancel my order after it’s placed?
Once your order is confirmed, it’s processed immediately. For urgent changes, contact our team within 1 hour of purchase at hello@reevys.com.
Do you offer gift cards?
Yes. Digital gift cards are available in multiple amounts and delivered instantly by email.
Can I use more than one discount code?
Only one discount code can be applied per order.
Shipping & Delivery
Where do you ship?
We ship worldwide, with priority to the US, UK, CA, AU and Europe.
How long does shipping take?
Standard delivery takes 7–12 business days, while Express delivery is 3–6 business days.
How much does shipping cost?
Shipping rates are calculated at checkout. Orders over US$79 qualify for free standard shipping.
Will I be charged customs or import fees?
Some countries may apply customs fees or taxes. These are the customer’s responsibility and vary by location.
How do I track my order?
Once shipped, you’ll receive a tracking link by email. You can also log into your Reevys account to check status anytime.
What happens if my package is delayed or lost?
If your package doesn’t arrive within the expected time, contact hello@reevys.com and our team will assist you right away.
Returns & Exchanges
What is your return policy?
You can return unworn items within 14 days of delivery for a refund or store credit. Items must have original tags attached.
Do you offer exchanges?
Yes, exchanges are available for size and color when stock permits.
Are return shipping costs covered?
Return shipping is the customer’s responsibility, unless the item arrived damaged or incorrect.
When will I receive my refund?
Refunds are processed within 5–10 business days after we receive your return.
Sizing & Fit
How do I know my size?
Check our Size Guide on each product page for exact measurements. If you’re between sizes, we recommend sizing up for comfort.
Are your clothes true to size?
Most items run true to size, but we highlight any special fit notes in the product description.
Do you offer plus sizes or petite options?
Yes. Our collection includes extended sizing for selected styles. Look for size availability on each product page.
Product & Care
How should I care for my items?
Each piece has a care label. As a rule, we recommend cold hand wash or delicate cycle and air dry to preserve quality.
Do you restock sold-out items?
Best-sellers are often restocked. Sign up for Back in Stock alerts to be notified first.
Are Reevys products sustainable?
We are committed to responsible sourcing and continuously improving our materials and packaging toward more sustainable practices.
What kind of packaging do you use?
Orders are shipped in protective, branded packaging designed to keep your items safe and stylish.
Customer Support
How can I contact you?
Our support team is available 7 days a week. Email us anytime at hello@reevys.com or use the live chat on our website.
When will I hear back?
We respond within 24 hours on business days.
Do you offer personal styling assistance?
Yes. Our team can suggest pieces based on your size, preferences, and occasion. Reach out at hello@reevys.com to connect with a stylist.